http://mrmarketology.wistia.com/medias/v9hnd0189e?embedType=async&videoFoam=true&videoWidth=640 When our efforts are all focused on marketing to outside customers, it’s easy to lose what we already have. I’ve got Susan Marshall from Torchlight to tell us all about the dreaded “leaky bucket”phenomenon – a situation that occurs when all our efforts are poured into getting new clients that we forget to nurture our existing…